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Due to a family illness, we are no longer accepting orders. We hope to be back online soon. - Jean Schnaak, Designer

 
The Verses
The Loving Heart Collection
Gifts for Him
Gifts for Her
Bride's Boutique
Jewelry Gifts for Two
Gifts for Military
Collar Charms for Dogs
Gifts for Remembrance
Get Well Gifts
Great Jewelry Values

Testimonials
Gallery
Giving With Style
December 18, 2017

Member of Manufacturing Jewelers and Suppliers of America
International Checkout ships Loving Heart gifts anywhere in the world

 
General Statement
Loving Heart, LLC is committed to providing customers with a safe and enjoyable online shopping experience. We want you to feel completely comfortable and "moved" as we introduce our simple, elegant and powerful gifts of fine jewelry.  Our aim is to help you express your love everyday, to the special people in your life.
 
With a gift from the Loving Heart Collection by Jean Schnaak®, whether it's through good times or bad, you'll always be reminding those you love, of the special bond that you share and that you care.
 
 
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Privacy Policy
Loving Heart, LLC uses the information you provide to communicate with you about your order and send emails concerning merchandise, special occasions, promotions, news and events.
 
We invite our shoppers to comment on their online shopping experience. The data collected from these comments will be used to enhance our website in order that we may provide a satisfying e-commerce shopping experience. 
 
As we aim to inspire others to share their love with the special people in their lives, we may conduct contests for beautiful stories of gift giving. Information collected during the contest may be used and published by Loving Heart, LLC.  The company may use an affiliated email delivery and marketing company to share news of upcoming events with our shoppers. Personal identifiable information will be shared with companies with whom we have a marketing or other business related relationship. Those companies to whom we supply this information will use it solely on behalf of Loving Heart,LLC. Customer information is not sold or shared with any unaffiliated company.
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Opt Out
We want our customers to welcome communication from us. If at any time you wish to opt-out of receiving future email communication from us, please log in to your account and indicate your desire to be removed from our address book. [ top ]

 
Site Security
You can rest assured that your financial and personal identifiable information are handled with the utmost care and respect for your privacy .
 
Our website www. lovingheartcollection.com is designed to protect your order information through the use of secure sockets layer (SSL) technology. SSL encrypts (scrambles) your billing and shipping address as well as your financial information so that it cannot be read by anyone other than Loving Heart LLC and the credit card processing authorities.
 
The padlock symbol  in the lower right corner of the billing information page and to the right of the address bar for Internet Explorer users indicates that the billing information submitted is secure.
 
Financial and personal identifiable information is used to obtain payment for products, services, shipping and handling. Your information is not shared with any unaffiliated company.
 
Loving Heart LLC  makes no representations of the security of any site accessed from our website. We have no responsibility or liability for your visitation to, and the data collection and use practices of those websites. We encourage you to acquaint yourself with the privacy protection policies of each company before disclosing any information.
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Guarantee
We love our customers! 
 
Loving Heart LLC considers customers satisfaction with our gift items and services key to the fulfillment of our "Golden Rule" corporate culture, mission and business sustainability.
 
If you are not 100% satisfied with your purchase, return the item within 30 days of purchase.  You will be given a replacement or refund on the credit card used for the purchase.
 
 In order that we may have a clear understanding of your needs please call Customer Care at 919-274-2395 to arrange for return of an item.  
 
Loving Heart, LLC will cover the return shipping charges for any item returned within the 30 days since purchase. To prevent loss or damages, please return your gift with an insured courier and retain your receipt. Loving Heart, LLC is not responsible for items damaged or lost in transit.
 
 
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Payment
Visa, MasterCard, and American Express are accepted.
 
If you prefer paying by check or over the phone, please call Customer Care at 919-274-2395 between 10 - 4 pm Eastern Time, Monday - Friday. In the event the studio is closed please leave a voice mail with a convenient time for us to return your call.
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Sales Tax
All orders billed and shipped to a North Carolina address will be charged a 6.75% North Carolina Sales Tax. [ top ]

 
Credit Card Declined
If you are in the process of placing an order and you receive the message "The address you supplied does not appear to be valid." this mean that your order WAS NOT PLACED and the transaction on your credit card was VOIDED. 
 
At that point it is necessary to check two things.
  1. First check that the billing address you are using matches the address associated with the credit card you are using. Our online credit card address verification service (Authorize.Net) denies a credit card if BOTH the supplied street address AND Zip code do not match the address associated with the credit card being used. If either one of these is incorrect, the order will go through. If you have confirmed that the billing address you provided during checkout is the same as it appears on your monthly statement either online or on the paper bill then we suggest that you contact your credit card authorizing institution and verify the address with them.
  2. Also, you should enter the name of the credit card holder exactly as it appears on the credit card  If there is a middle initial be sure to put it in the space provided. If there is no middle initial on the card, do not enter anything in the space provided. Spell the first and last names exactly as they appear on the card.

After double checking these items, you should then try to place your order again. 

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Order-related Questions
To ask questions about an order previously placed, please click on customercare@lovingheartcollection.com or call 919-274-2395. Please reference your order number in the top left corner of your order confirmation email. [ top ]

 
Promotion Codes
Special promotions are one way of telling our customers how much we appreciate their patronage. Promotion codes may be provided to our internet customers through e-advertisements and promotional events. Promotional discounts may be redeemed at the time of check out. After you enter your billing information, you will see a box that says Promotion Code. Type your promotion code into this box and continue the check out process. Your discount will be factored into your final order and available for viewing on the Order Review page. [ top ]

 
Order Processing
Orders will normally be processed and shipped within 1-2 business days. (See Exceptions*)
 
If your special occasion or circumstances necessitate NEXT DAY DELIVERY please contact us via email or phone Customer Care 919-274-2395. We will do our best to ship the same day that you place your order.

We carefully address every detail of the order fulfillment process to ensure that you will be totally happy with your purchase.
 
*Exceptions for Order Processing
  1. Loving Heart, LLC is a designer owned and operated design studio and gift e-boutique.  Therefore when the designer must be away for holidays, personal time, educational conferences and buying trips there will be posted clearly throughout the pages of the e-boutique a "delayed shipping  notice". Out of respect for our shoppers and their gift giving time frame, this notice will be posted on the home page, each individual item page, as well as on the Shopping Bag Check Out page. We apologize in advance for any inconvenient this may cause our shoppers.
  2. If an item is not available the customer will either receive a phone call or email indicating this and given an updated time frame. Orders may be revised at this time to meet the needs of the customer and the gift giving occasion.
  3. Loving Hearts with precious gems are created for each client.  Additional time may be required for custom creations and will be discussed with our clients within 1-2 days of placing the order.
 
 
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Order Tracking
To track your order through the United States Post Office enter your tracking number in the data field below: [ top ]

 
Shipping and Handling Charges within USA
 
 
 
SHIPPING & HANDLING COSTS within USA
Type
First Item
Add'l Items
 
  Priority Mail (3-4 Business Days)     
$0.00
$0.00
 
Express (Delivery in 1-2 Days)
$20.00
$0.00
0%
 
 
Orders will normally be processed and shipped within 1-2 business days.   Shipping occurs Monday - Friday. Exceptions include Thanksgiving, Christmas Eve, Christmas Day, New Years Day and Federal holidays.
 
Packages are shipped via UPS and USPS (United States Postal Service).  

A Shipment Notification email will be sent to each customer providing the tracking number and carrier. 
 
Priority Mail (3-4 Business Days) is provided free to customers.
Express Mail (Delivery in 1-2 Days) will be $20.00.

Shipping Outside of the United States to Non-Military Personnel?  See Section Below
Shipping to Military Personnel?  See Section Below
 
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Shipping Outside of the United States
Shipping Outside of the United States to Non-Military Personnel - If a customer is placing the order with a credit card issued by a US bank and this customer wishes to ship the gift item to another country, that customer should email customercare@lovingheartcollection.com or phone 919-274-2395 indicating a desire to place an order to ship outside of the United States. We apologize for the inconvenience however all efforts are made to protect the consumer and this merchant from fraudulent credit card usage. International Shipping charges start at 40.00 USD. Any additional charges incurred due to customs, etc will be the sole responsibility of the gift recipient at delivered or picked up of the package.
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Shipping to Military Personnel
Shipments to military addresses (APO, FPO) may be subject to longer transit times due to military processing. 
 
To enter a shipping address for Military Personnel:
  1. Enter the service member’s full name and position in the first, last and middle name in the data fields on the ship to address form.
  2. Include the unit and APO/FPO (Air/Army Post Office or Fleet Post Office) address with the nine-digit ZIP Code™
  3. Select the appropriate military designation from the state menu (AE, AE and AP)
  4. Choose "United States" from the country menu
    Examples:

    SSGT Stephen Thomas
    Unit 2050 Box 4190
    APO AP 96278-2050

    SGT Ryan James
    PSC 802 Box 74
    APO AE 09499-0074

    Seaman Michael Douglas
    USCGC Hamilton
    FPO AP 96667-3931

    SGT Jillian Winters
    CMR 1250
    APO AA 09045-1000


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International Orders

The "International Checkout" option is available for our customers wishing to place an order with a credit card issued from a non-U.S. bank.  Your order can now be shipped to anywhere in the world!

Loving Heart LLC has partnered with a trusted third-party company, International Checkout, to fulfuill orders for our international customers. Simply put the items you wish to purchase in our Shopping Bag and choose the "International Checkout" option. Your items will be transferred to International Checkout's website for secure processing. There you will select your preferred shipper, destination and currency. All charges will be calculated automatically for your review and acceptance. Payment may be by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing and shipping, and will provide excellent customer service throughout the process. All information is submitted by International Checkout thru their secure server which utilitzes 128 bit SSL certificates. Once your order is completed, all inquiries should be directed to International Checkout at cs@internationalcheckout.com.

For more information go to International Checkout's website. All international shipments processed thru International Checkout are subject to their terms and conditions. Loving Heart, LLC is not responsible for any claims arising from orders processed thru International Checkout. View their full terms and conditions at: International Checkout's Terms and Conditions

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Direct Shipping Gift Services
Shipping a gift item from The Loving Heart Collection by Jean Schnaak® directly to the recipient is similar to sending flowers, except this gift will never wilt and travels with the recipient throughout each day as a constant reminder of you!
 
As a courtesy to our customers who select the convenience of direct shipping, we will be happy to handwrite your personal message on the inside of the selected verse card. As you place your order, you will have the opportunity to simply type in your message, complimentary closing and the way that you wish to have your message signed (Maximum Characters - 120 total)
 
Of course, your gift will be presented beautifully in our signature purple gift box with a hand tied sheer, ivory ribbon.
 
Giving a gift from The Loving Heart Collection by Jean Schnaak® with your personal message, will express to others just how much you care. You may ship your gift item from Loving Heart directly to the recipient with the confidence that it will be handled with the utmost of care.
 
We hope to "wow" you with our attention to detail! 
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